Thank you for shopping at LYA LYA.
If you are not entirely satisfied with your purchase, we're here to help.
Our in stock products can be returned within 7 days of receiving the product.
To be eligible for a return, please make sure that:
• The product was received in the last 7 days. (Not a Sale Item)
• The product is in its original packaging and the product isn't used or damaged.
Products that do not meet this criteria, will not be considered for a return.
To return a package, please follow the below steps:
(1) Contact us by email: [email protected]
(2) Let us know why you would like to return the package.
(3) Once you receive an email confirmation for a return, ship the product in its original packaging to:
Lya Lya
Ascana 2, Al Barsha 1, 305
Dubai, UAE
0504568957
Shipping charges
Shipping charges incurred in connection with the return of a product are covered by the Client and not the Brand.
Refunds
Refunds will be done only through the Original Mode of Payment Paypal.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be returned or refunded. Only regular priced items can be returned.
Shipping
www.lya-lya.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
