SHIPPING, RETURN AND REFUND POLICY

Thank you for shopping at LYA LYA.


If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 7 days of receiving the product.
To be eligible for a return, please make sure that:

•   The product was received in the last 7 days.
•   The product is in its original packaging and the product isn't used or damaged.

Products that do not meet this criteria, will not be considered for a return.

To return a package, please follow the below steps:

(1) Contact us by email: orders@lya-lya.com

(2) Let us know why you would like to return the package.

(3) Once you receive an email confirmation for a return, ship the product in its original packaging to:

Lya Lya
Ascana 2, Al Barsha 1, 305
Dubai, UAE
0504568957

 

Shipping charges

Shipping charges incurred in connection with the return of a product are covered by the Client and not the Brand.

 

Refunds

Refunds will be done only through the Original Mode of Payment.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Unfortunately, sale items cannot be returned or refunded. Only regular priced items can be returned.

 

Shipping 

www.lya-lya.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: orders@lya-lya.com