Thank you for shopping at LYA LYA.

If you are not entirely satisfied with your purchase, we're here to help.
Our in stock products can be returned within 7 days of receiving the product.
To be eligible for a return, please make sure that:

•   The product was received in the last 7 days. (Not a Sale Item)
•   The product is in its original packaging and the product isn't used or damaged.

Products that do not meet this criteria, will not be considered for a return.

To return a package, please follow the below steps:

(1) Contact us by email: [email protected]

(2) Let us know why you would like to return the package.

(3) Once you receive an email confirmation for a return, ship the product in its original packaging to:

Lya Lya
Ascana 2, Al Barsha 1, 305
Dubai, UAE


Shipping charges

Shipping charges incurred in connection with the return of a product are covered by the Client and not the Brand.



Refunds will be done only through the Original Mode of Payment Paypal.


Damaged items

If you received a damaged product, please notify us immediately for assistance.


Sale items

Unfortunately, sale items cannot be returned or refunded. Only regular priced items can be returned.


Shipping will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]